Simon Pomeroy is a seasoned executive with extensive experience in transformation and customer experience across various industries. Currently serving as Executive General Manager of Transformation and Executive General Manager of Customer Experience & Growth at IAG since August 2022, Simon previously held significant roles at Citi from April 2018 to July 2022, including Global Head of Client Experience and APAC & EMEA Digital Head. Simon's background includes leadership positions at Fulcrum Hub Ltd as Founding CEO, and as a Non-Executive Director at Douugh. Prior to these roles, Simon was Chief Transformation Officer, Chief Digital Officer, and Head of Customer Experience at Westpac New Zealand Limited, and held management positions focused on loyalty and recruitment at Air New Zealand.
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