Kim Fletcher

Kim Fletcher is an accomplished HR Wellbeing, Communications & Engagement Partner at Ian Macleod Distillers Ltd since February 2022, previously serving as Communication and Employee Engagement Lead at Sitel Group. With extensive experience in employee engagement and team management, Kim has held key leadership roles at SYKES, Royal Mail Multi Channel Customer Experience, and various management positions in retail and production. Notable achievements include the development of structured communications strategies, coaching and performance management of teams, and the implementation of quality control processes that improved efficiency and customer satisfaction. Kim holds qualifications from the Chartered Management Institute and Jewel & Esk Valley College, along with an NVQ certification.