Alicia McGowan

Alicia McGowan has a diverse work experience spanning different industries and roles. Alicia is currently working as a Customer Experience Program Leader at iA, starting in October 2021. Before that, they were an Account Director at Modern Marketing & Commerce from June 2020 to October 2021. Prior to that, Alicia worked as an Account Manager at the same company from August 2014 to June 2020, where they were responsible for managing client relationships and executing marketing and sales campaigns.

Before joining Modern Marketing & Commerce, Alicia worked as a Practice Growth Facilitator at Lalor Creekside Dental from January 2012 to June 2014. In this role, they focused on improving systems and conducting market research for new practice locations.

Alicia also has experience as an Account Manager at Universal Recycling Technologies, LLC. from May 2010 to December 2011, where they developed relationships with key customers and conducted strategic account reviews. Prior to that, they worked as a Sales Manager at Modern Marketing Concepts from May 2006 to January 2010.

Alicia'searlier work experience includes roles as a Substitute Teacher and Coach at Susquehanna Valley Schools from May 2001 to May 2006, where they worked with students with learning disabilities and coached soccer and volleyball teams. Alicia also worked as an Operations Manager/Customer Service Associate at The Men's Wearhouse from October 2001 to April 2006, where they were responsible for store operations, customer service, sales, and employee training.

Overall, Alicia McGowan has a strong background in customer experience, account management, sales, and operations across various industries.

Alicia McGowan's education history includes a Master's degree in Business Administration from Regis University, which they obtained between the years 2004 and 2006. Prior to that, they earned a Bachelor of Arts degree in History and English Literature from Binghamton University, completing their studies from 2001 to 2004. Alicia also has professional training, although the specific start and end years are not provided.

In addition to their formal education, Alicia McGowan holds several certifications. In December 2019, they obtained a Lean Six Sigma Green Belt Certification from the Six Sigma Global Institute. Alicia also received certifications in 5 Whys & Fishbone Diagram from Go-Lean-Six Training & Consulting in May 2019, Digital Marketing from HubSpot Academy in August 2021, and Inbound Marketing from HubSpot Academy in January 2020.