Ruslan Yermak is an experienced Data Scientist and AI Engineer at Zendesk, specializing in AI agents. They have over five years of industry experience, which includes roles as a Research Scientist Intern at Amazon, a Research Scientist Intern at Bayer, and a Software Engineer at both the International Neuroinformatics Coordinating Facility and SAP. Ruslan has a Master's degree in Data Science from RWTH Aachen University and a Bachelor's degree in Computer Science from Sumy State University, complemented by an exchange semester in Web Science at the University of Koblenz and Landau. Currently, they also work as a Data Scientist at IBM.
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