Customer Service Representative

Job Overview

As a Customer Service Representative, you will be the frontline of our company, responsible for managing customer interactions and ensuring a positive experience with our products and services. Your primary role will be the delivery of the items to the customers, address customer inquiries, resolve complaints, provide product information, and support sales activities. You will need to maintain a high level of professionalism and empathy while working to achieve customer satisfaction and retention.

Roles & Responsibilities:

1. Full accountability and ownership of order capture and management processes for all customer groups

2. Prepare and monitor the deliverables of the items to the customers.

3. Enter effectively and efficiently the details of the orders of the customer in the ERP system (Netsuite)

4. Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success

5. Respond to and resolve product or service problems of customers

6. Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible

7. Delight customers during every service touchpoint

8. Work effectively across various communication channels: in-person, phone, email, live chat, social media, etc.

9. Maintain customer records and refer potential leads to the sales department

10. Collect and analyze feedback after completing customer inquiries

11. Data entry in various platforms

12. Provide knowledgeable answers to questions about a product, pricing, and availability

Job Qualifications

1. At least 2 years of relevant work experience preferably in the electronic industry or related field
2. Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
3. Ability to multi-task, organize, and prioritize work
4. Excellent problem-solving ability, communication, and organization skills
5. Strong drive, enthusiasm, self-motivation, and zeal to delight customers
6. Autonomous, proactive, self-assured, and with a high degree of personal integrity