Mohamed Mudassir

Mohamed Mudassir has a Bachelor of Business Administration degree with a focus on Retailing and Retail Operations. Currently working as the Director of Operations & Service Delivery at IBT, Mohamed is responsible for managing BPO projects across various industries. Prior to this role, Mohamed has held positions such as Senior Service Delivery Manager, Service Delivery Manager, Account Manager, Operations Manager, Team Leader, Quality Analyst, and Advisor in companies like [24]7 Inc. Mohamed has experience in recruitment, coaching, managing call center operations, and improving program performance.