Victoria Doty

HDI Certified Support Analyst - Encompass And EPPS Mortgage Software Specialist at Ellie Mae

Victoria Doty has a diverse work experience spanning over multiple industries. Victoria started their career in 1996 at Citi, where they held various roles including Training and Improvement Specialist, Account Executive, and Mortgage Loan Underwriter until 2004. Victoria then worked at Universal Assurors Agency as a Regional Underwriting Manager from 2004 to 2005. From 2007 to 2008, they worked as a Mortgage Specialist at Wells Fargo Home Mortgage.

In 2010, they interned at the City of Omaha Prosecutors Office for a few months. In 2011, they had roles in Group Insurance Training and Medicare Supplement Underwriting at Mutual of Omaha. From 2013 to 2015, they worked in Direct Lending at Bank of the West.

Starting in 2015, Victoria joined Ellie Mae and held multiple roles simultaneously. Victoria started as a Corporate Relationship Manager and Certified Encompass Administrator, specializing in Encompass and EPPS Mortgage software. Victoria also became an HDI Certified Support Analyst, supporting Encompass and EPPS Mortgage software. Their tenure at Ellie Mae lasted until July 2022.

In January 2022, they joined ICE Mortgage Technology as a Client Success Executive and later moved to Black Knight as a Vice President, Service Executive - Relationship Manager II - Enterprise Client Support from July 2022 to April 2023.

Overall, Victoria Doty has gained extensive experience in client success, mortgage software support, underwriting, and relationship management throughout their career.

Victoria Doty has a diverse education history in the field of Political Science, Philosophy, and International Relations. Victoria attended the University of Nebraska at Omaha, where they obtained a Bachelor of Science (BS) degree, specializing in Political Science and Government, International Relations, and Philosophy. Later, they pursued further studies at the University of North Texas from 2009 to 2010, earning a Bachelors degree in Political Science, Philosophy, and Peace Studies. Prior to that, they attended Metropolitan Community College from 2005 to 2007, where they obtained an Associates degree in Science.

In terms of certifications, Victoria has obtained several additional certifications. In 2022, they completed the following Skillsoft programs: "Being an Effective Team Member," "Building Innovation Cultures and Leaders," "Unleashing Personal and Team Creativity," and "Using Strategic Thinking to Consider the Big Picture." Additionally, they became a Certified Encompass Administrator through Ellie Mae in November 2020.

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Timeline

  • HDI Certified Support Analyst - Encompass And EPPS Mortgage Software Specialist

    April, 2015 - present

  • Certified Encompass Administrator

    December, 2018

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