Icelandair is an international airline and the largest subsidiary of Icelandair Group, which in addition to its own route network handles flight operations for sister companies Loftleidir and Icelandair Cargo.

Aviation & Aerospace

Icelandair

Icelandair's headquarters in Reykjavík, Iceland

Bogi Nils Bogason,

Rakel Óttarsdóttir

Leifur Guðmundsson

Jonathan Fuchs

Katrin Erna Gunnarsdottir

Einar Már Guðmundsson

Sylvia Olafsdottir

Tómas Ingason

Arni Hermannson

Elísabet Helgadóttir

John F. Thomas

Svafa Grönfeldt

Matthew Evans

Guðmundur Hafsteinsson

Nina Jonsson

The Customer Experience and Engagement team at Icelandair is dedicated to enhancing passenger satisfaction and loyalty across all touchpoints. This team focuses on implementing innovative loyalty programs, streamlining customer service operations, and leveraging digital products to create seamless travel experiences. Through strategic partnerships and data-driven insights, they aim to foster deeper connections with customers and improve overall engagement with the Icelandair brand.

Customer Experience and Engagement

The Leadership Team at Icelandair is responsible for setting the strategic direction of the airline and overseeing its operations. Comprising key executives including the CEO, Chief Digital Officer, and Chief Customer Officer, the team collaborates to enhance customer experience, drive innovation, and ensure operational efficiency across the airline and its subsidiaries. They lead initiatives that align with company goals, adapt to industry changes, and foster a culture of excellence within the organization.

Leadership Team

The Data and Technology Team at Icelandair is responsible for leveraging data analytics and advanced technologies to enhance operational efficiency and improve customer experience. This team develops and maintains data infrastructure, designs innovative digital solutions, and implements strategies that harness data insights for informed decision-making across the airline. Their work supports everything from flight operations to customer engagement, ensuring Icelandair remains competitive and data-driven in the aviation industry.

Data and Technology Team

The Technical Operations team at Icelandair is responsible for ensuring the safe and efficient functioning of the airline's flight operations. This includes overseeing maintenance, production, and ground operations, as well as managing the Network Control Center and project delivery initiatives. The team works to optimize operational performance while maintaining compliance with aviation regulations and safety standards.

Technical Operations

The Human Resources and People Management team at Icelandair is responsible for attracting, developing, and retaining top talent to ensure the airline operates efficiently and effectively. They manage employee relations, benefits, and compensation strategies while fostering a positive workplace culture to enhance overall employee engagement and satisfaction. This team plays a critical role in aligning HR initiatives with the company's strategic goals, supporting both operational success and employee well-being.


Human Resources and People Management

The Management and Strategy team at Icelandair is responsible for driving the airline's strategic initiatives and ensuring effective governance across operations. This team collaborates on long-term planning, operational efficiency, and resource allocation, while overseeing key functions such as security, business control, and procurement to support the company's growth and operational excellence. They play a crucial role in aligning the airline's objectives with market demands and stakeholder expectations.

Icelandair

Org chart

Board & advisors

Teams

Customer Experience and Engagement

Leadership Team

Data and Technology Team

Technical Operations

Human Resources and People Management

Management and Strategy

Offices

Icelandair

Org chart

Board & advisors

Teams

Customer Experience and Engagement

Leadership Team

Data and Technology Team

Technical Operations

Human Resources and People Management

Management and Strategy

Offices

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