Léma Maamar

Léma Maamar has a diverse work experience spanning over several companies. In their most recent role at iCIMS, they served as the EMEA Technical Support Manager since November 2020. Prior to that, they held the position of Customer Care Director at Easyrecrue from August 2018 to January 2022. Léma'sresponsibilities in this role included defining the customer care strategy, designing innovative ways to drive customer care, managing the outsourced care agents team, optimizing user experience, and managing partner relationships.

Before joining Easyrecrue, Léma worked as a Customer Care Director at Corporama from April 2012 to July 2018. In this role, they managed a team of 6 people, set KPIs to drive activity, managed the outsourced activity abroad, and led workshops and onboarding sessions. Additionally, during their time at Corporama, they also served as a CRM & Customer Service Project Manager, where they developed scripts for API connections with 40 CRM partners, created external communication materials, and provided user training and support.

Léma's earlier experiences include roles such as Master Entrepreneurship and Innovation Management at Novancia Business School Paris from September 2010 to June 2012, and Digital Communication Officer at European Research & Innovation Network from April 2011 to October 2011. Léma also worked as a Junior Key Account Manager at Legiteam from August 2007 to September 2010.

Léma MAAMAR pursued higher education starting in 2007 at Advancia-Négocia. Léma completed their Bachelor Cursus Grande Ecole in Management entrepreneurial in 2010. Following this, they enrolled at Novancia Business School Paris in 2010 and obtained a Master Cursus Grande Ecole degree in Management entrepreneurial in 2012.