Caroline Soares de Mendonça

Caroline Soares de Mendonça's work experience begins in 2016 as a Promotora de Vendas at Metropolita OOH On Trade. From 2017 to 2019, they worked as an Executiva de Vendas Estratégicas B2B at Fitness Brasil, where they were responsible for selling sponsorship packages, marketing actions, and exhibition stands for the IHRSA Fitness Brasil trade show. Caroline managed a portfolio of key clients and negotiated contracts with values exceeding 200k.

In 2020, Caroline joined EVO | W12, initially as an SDR - Inbound e Outbound, where they prospecte and filtered potential fitness clients and passed qualified leads to the sales team. Later, they became a member of the Retention Squad, focusing on assisting clients during the COVID-19 pandemic by conducting negotiations, sharing insights, and maintaining a strong relationship with approximately 400 clients. In 2021, they took on the role of Líder de Customer Success at the same company.

In 2021, Caroline joined iClinic as an Analista de Customer Success, where they managed high-touch accounts, worked on customer journey strategies, created triggers for upselling and upgrades, and handled customer engagement initiatives. Caroline was also responsible for mediating the relationship between clients and the company, addressing suggestions for system improvements and bug fixes. In 2022, they transitioned into the role of Coordenadora de Onboarding at iClinic.

Overall, Caroline has a strong background in customer success, sales, and account management, with experience in strategic customer engagement, contract negotiations, and developing customer journey strategies.

Caroline Soares de Mendonça pursued their education from 2020 to 2022 at Estácio, securing a degree in Gestão Comercial. Further details regarding their field of study were not provided.