Gabriel Maia

Gabriel Maia has a diverse work experience spanning multiple industries. Gabriel is currently working as a Customer Success Analyst at iClinic, where they manage the Low Touch portfolio, focusing on customer engagement and revenue growth. This involves daily interactions with customers through chat and calls, as well as mapping and constructing the customer journey. Gabriel also handles cases registered on Reclame Aqui, aiming to resolve negative experiences and maintain partnerships with critical customers.

Prior to their current role, Gabriel worked as an Administrative Manager at Valetrac Peças Para Máquinas LTDA. In this position, they led the Marketing department and was responsible for strategic planning, establishing goals, and implementing action plans to drive company growth. Gabriel also played a crucial role in financial management and ensuring tax compliance.

Before that, Gabriel worked as a freelancer at Estúdio MPB, managing over 20 accounts and providing strategic planning with a focus on branding across various sectors. Additionally, they worked as a Social Media Designer at Agência Combo, managing multiple accounts, conducting branding activities, art direction, and handling customer service. Gabriel also worked as a Social Media at Dunluce Irish PUB, where they managed communication, B2B relationships, art direction, and traffic management.

Gabriel's early work experience includes a position as a Salesperson at Valetrac Peças Para Máquinas LTDA. Gabriel worked in sales from 2013 to 2016.

Overall, Gabriel Maia has demonstrated a wide range of skills and experience in customer success, marketing, branding, social media management, and sales.

Gabriel Maia pursued their education at various institutions and obtained multiple certifications throughout their career. In 2022, they enrolled in Pontifícia Universidade Católica do Rio Grande do Sul and completed their Master of Business Administration (MBA) degree, specializing in Marketing, Branding, and Growth. Prior to this, from 2015 to 2018, Gabriel attended Universidade Paulista where they earned a degree in Marketing and Advertising.

Gabriel also sought additional certifications to enhance their professional skills. In 2022, they obtained the following certifications: "Fundamentos de Customer Success para Analistas" from RD University, "Customer Relationship Management (CRM) Intermediário – como implementar o CRM e superar desafios" from ESPM Escola Superior de Propaganda e Marketing, "Customer Experience" from Rock University, "Customer Relationship Management (CRM) Básico – como reter e fidelizar consumidores" from ESPM Escola Superior de Propaganda e Marketing, "Customer Success" from Rock University, "Liderança saudável: transformando pessoas e empresas" from PUC-RS, "Search Engine Optimization (SEO)" from Rock University, "Negociação e Técnicas de Vendas" from PUC-RS, and "Competências Profissionais, Emocionais e Tecnológicas para Tempos de Mudança" from Pontifícia Universidade Católica do Rio Grande do Sul in 2020.

Additionally, Gabriel obtained a certification in "Produtividade e Gestão do Tempo" from Escola Conquer, but the specific month of completion is not provided.