Mariana Melo

Mariana Melo has a background in Customer Success, Communication, and Marketing. Currently working at iClinic as an Analyst in Projects and Operational Processes in CX, Mariana is involved in project management, defining KPIs, and optimizing processes. With previous experience in roles such as Customer Success Analyst, Retention Assistant, and Communication Assistant, Mariana has a strong skill set in client relationship management and process improvement. Mariana 's educational background includes a Bachelor's degree in Social Communication - Advertising and Marketing, as well as certifications in Customer Success Management and Social Media Marketing.