Victor Fernandes

Victor Fernandes has a diverse work experience spanning across multiple companies and roles. Victor started their career at Tecnoset as an Auxiliar de Suporte Técnico, handling technical support and troubleshooting for printers. Victor then transitioned to the role of Atendimento ao Aluno at Albert Einstein, where they provided assistance to students and performed administrative tasks. At Tecnoset, they also worked as an Analista de Suporte Técnico, overseeing the implementation of projects in various units and participating in the restructuring of the Hospital Leforte project.

Later, they joined Reclame Aqui as an Atendimento ao Cliente, where they dealt with customer inquiries and provided guidance on platform usage. Victor then took on multiple roles at Reclame Aqui, including Analista de Suporte Técnico (B2B), Manager of Customer Success for strategic accounts, and Onboarding Specialist responsible for implementing and training new companies on the software solutions. Victor also worked as an Analista de Experiência do Cliente, focusing on quality monitoring, employee development, and internal process improvements.

Following their tenure at Reclame Aqui, Victor worked at Z1 as a Supervisor de CX, overseeing operational teams and developing channel strategies. Victor was responsible for implementing training and onboarding programs for new team members. Most recently, they joined Omelete Company as an Atendimento ao Cliente, providing customer support.

In 2023, Victor joined Afya as an Assistente de Relacionamento, where they focus on onboarding new customers using digital medical records. Victor specifically attends to low-value clients and those undergoing more autonomous journeys, managing their portfolio through Sense Data and guiding them during a two-month journey.

Throughout their career, Victor has gained extensive experience in customer service, relationship management, team supervision, and implementing training programs.

From 2012 to 2013, Victor Fernandes attended Universidade Paulista, where they pursued studies in the field of Psicologia. However, no specific degree was mentioned as part of their education.