iCXeed
Arthur Nowak is an accomplished business leader with extensive experience in customer experience and operations management. Currently serving as Co-Founder and CEO of iCXeed, a business process innovation company, Arthur specializes in enhancing customer service experiences through the integration of analytics, AI, and automation. Prior to this role, Arthur operated as Sole Proprietor of Nowak CX Consulting, advising brands on omnichannel solutions and digital technologies to optimize customer experiences. With a long tenure at TTEC, Arthur held various leadership positions, culminating in the role of Senior Vice President of Asia Pacific Operations, where management responsibilities encompassed over 24 locations across multiple countries and the initiation of a transformative operating model known as CultureCX.
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iCXeed
iCXeed is a business process innovator specialising in contact centre services delivery and CX digital journey orchestration. We are unique in training our frontline EXPERTS to implement, optimise, and orchestrate AI and the latest in digital CX solutions to deliver innovation that reduces operating costs and eliminates customer friction in the process. iCXeed teaches our experts analytics techniques, process improvement methods, digital worker training and citizen development skills in optimising your customer’s total experience not just their service experience. Our experts are the higher calibre CX talent you need to future-proof and accelerate your digital growth aspirations.