Lou Reinemann

Lou Reinemann is an experienced professional with a strong background in customer care and technical operations. Currently serving as the Research Director for Voice of the Customer at IDC since April 2022, Lou previously held multiple leadership roles at SmartBear, including Vice President of Customer Care and Director of Customer Success. Prior experience includes positions at IBM and Netezza as Sr. Manager of Technical Operations and Director of Technical Operations, respectively. Lou also contributed to Verdasys as Vice President of Delivery Services and worked as Director of Client Services at SpaceClaim Corporation. Early career milestones include roles at PanGo Networks, Integen, Inc., Parametric Technology Corp., and Digital Equipment Corporation. Lou holds a BS in Mechanical Engineering from Bentley University and University of Massachusetts Amherst, with additional educational experience at the University of Sussex.