Marjorie F.

Marjorie F. has a diverse work experience spanning various roles in customer success and account management. Marjorie is the Director of Customer Success Operations at Ideagen, starting in 2022. Prior to that, they worked at ProcessMAP Corporation as the Director of Customer Success Operations, Director of Customer Success, and Senior Account Manager from 2013 to 2022. Marjorie also has experience as a Senior Account Manager and Account Analyst at Warranty Corporation of America from 2000 to 2013. Marjorie'searly work experience includes working as a Customer Service Representative at Equifax from 1999 to 2000. Marjorie's roles have involved improving efficiency, tracking metrics, managing customer operations, leading teams, implementing new technologies, maintaining client relationships, and providing support to customers.

Marjorie F. completed their Bachelor of Commerce degree with a concentration in International Business/Trade/Commerce from the Universidad de Bogota, Jorge Tadeo Lozano, between 1994 and 1999. In 2012, they attended FAU College of Business for a short-term course in Introduction to Project Management.