Harin Bhavsar currently serves as the Head of CX Governance and Service Quality at IDFC FIRST Bank, a position held since September 2023. Prior experience includes leading Customer Experience & Insights at Axis Bank and overseeing Customer Experience at Aditya Birla Health Insurance Company Limited. Harin's career also encompasses roles focused on Customer Success in Banking & Financial Services at Vymo and Head of Customer Experience for BNP Paribas Personal Investors. At Aranca, Harin played a critical role in institutionalizing the NPS framework for B2B customer experience. Previous experiences at JLT Group and Wipro involved managing diverse verticals, including Technology, Claims, and Banking across various sectors, contributing to a strong foundation in customer-centric strategies and digital transformations.
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