Tom Shaked

Tom Shaked is a Senior Technical Support Engineer at Idomoo since November 2021, specializing in Tier 3 SaaS support and collaborating with Product, QA, sales, and R&D teams to monitor and resolve system and server issues. Prior to this role, Tom held the position of NA & EU IT Team Leader at Teva Pharmaceuticals, managing a team of 25 IT specialists while achieving key performance indicators. Additional experience includes positions as a Tier II Information Technology Help Desk Technician and an Information Technology Help Desk Technician, where Tom provided comprehensive support to approximately 10,000 users globally and managed Active Directory permissions. Tom has furthered expertise through education as a DevOps Expert and studies at SVCollege.