Bob McClure

Bob McClure has extensive work experience in various leadership roles within customer service and call center management. Bob started their career at McKesson Water Products as a Customer Retention Supervisor, where they implemented a sales cycle process to improve customer retention and developed performance metrics for employee assessment. Bob then joined DS Services as a Call Center Manager, responsible for integrating customer acquisitions and implementing new technologies. Bob successfully managed conversions to call center telephony systems without impacting customer experience. Later, they became the Customer Service Business Analysis Manager at DS Services, overseeing the development of annual operating plans and achieving a 30% improvement in service levels through collaboration with sales and service managers. Currently, they are the Director of Call Center Systems, Quality & Training at IEHP.

Bob McClure earned a Bachelor of Science (BS) degree in Business Management from the University of Redlands.