Mochamad Radika

Mochamad Radika is a seasoned IT professional with extensive experience in service excellence, project management, and technical support. Currently serving as the Senior IT Service Excellence and Disaster Recovery Manager at IFG Life since August 2024, Mochamad leads and motivates IT Incident and Helpdesk teams while ensuring compliance with Service Level Agreements (SLA). Prior to this role, Mochamad held the position of Senior Project Manager at IFG Life from June 2023 to May 2024, guiding infrastructure teams on specific projects. Previous positions include Product Owner and Information Technology Solutions Manager at Anteraja, Technical Support Specialist at Cartrack Asia Pacific, System Assistant at Zilingo, and IT Support Technician at Walikota Administrasi Jakarta Utara. Mochamad holds a Bachelor's degree in Information Technology from Universitas YARSI, obtained in September 2019.