Customer Success Engineer

iGenius is  seeking a dynamic Customer Success Engineer, passionate about helping customers succeed with our product. In this role, you'll be at the forefront of our customer success efforts, ensuring that every interaction leaves a lasting positive impression. The profile will report directly to the Head of Go to Market and Customer Success.

Join us in delivering exceptional customer experiences and driving long-term customer satisfaction and loyalty.

• Be the bridge between our company and our valued customers, nurturing strong connections to minimize churn and amplify the value they derive from our products.
• Elevate our brand by consistently delivering exceptional customer experiences. Every interaction is an opportunity to showcase the value we bring to our customers' businesses.
• Expertise related to Business Intelligence solutions, reporting and data visualization is highly appreciated.
• Actively listen to customer feedback, turning their complaints and concerns into opportunities for improvement. Your insights will drive enhancements to our products and services, ensuring we exceed customer expectations.
• Keep our clients engaged and enthusiastic about our products, fostering regular usage and maximizing the benefits they receive.
• Lead the charge in ensuring smooth transitions for our clients by conducting comprehensive onboarding sessions and training programs. Your guidance will pave the way for successful adoption and implementation of our cutting-edge SaaS tech products.
• Collaborate closely with our Sales team to craft compelling and tailored demos that showcase the full potential of our products. Your demos will be a key asset in driving sales and demonstrating the value we deliver.
• Work hand-in-hand with internal teams, including Sales, Product, and Marketing, to provide seamless client experiences. Your ability to collaborate effectively will ensure swift resolution of any customer-related issues and maintain our reputation for outstanding service.