Elisa Trippetti

Elisa Trippetti has over 7 years of experience in various roles related to language and customer service. Their most recent role was as a UX writing consultant for Italian-speaking brands, where they used conversation mining techniques to understand user needs and frustrations, developed product-wide writing guidelines, and wrote UI microcopy for various flows. Prior to that, they worked at Dow in roles such as customer service specialist and inside sales representative, where they managed purchase orders, onboarded and trained new hires, and supported inside sales activities. Elisa also worked as a technical translator, terminology specialist, and machine translation post-editor for various companies, including Olitalia s.r.l. and Unbabel. Elisa has a background in language tutoring and has supervised language exams and performed sight translation and ad-hoc interpreting tasks.

Elisa Trippetti has primarily studied translation and language mediation. Elisa received a Bachelor's degree in Intercultural and Linguistic Mediation from Alma Mater Studiorum – Università di Bologna in 2014, and then pursued a Master's degree in Specialized Translation (English and Spanish to Italian) from the same institution from 2014-2017. Elisa later participated in an Erasmus exchange program in Translation and Interpreting at Universitat Jaume I in 2013-2014, and in 2019 took a course in Localization and Technical Communication at the University of Strasbourg. Their recent education has primarily focused on UX writing and design, with certifications in Marketing Writing for UX Writers from UX Content Collective in 2021, and UX Writing from UX Design Course in an unspecified year. Additionally, they plan to earn a certification in UX and Localization from Nimdzi Insights in 2023.