Iwona K.

Iwona K. is an accomplished professional with extensive experience in customer service and operations. Since April 2011, Iwona has held various leadership roles at Iglu.com, including Head of Customer Experience and Head of Customer Operations, demonstrating expertise in managing customer service teams. Prior to this, Iwona served as a Senior Customer Relations Consultant at Gill's Cruise Centre and worked as cabin crew for British Airways, providing high-profile customer service on a global scale. Iwona began a career in travel as a Travel Consultant at Almatur Poland. Iwona holds multiple advanced degrees, including an MA in English Linguistics with Translation Components from the University of Warsaw and an MA in Tourism and Leisure from Akademia Wychowania Fizycznego im. Józefa Piłsudskiego w Warszawie.