Ignition Group
Melanie Naidoo is an experienced professional in the call center and operations management sectors. Currently serving as Call Centre Manager at Ignition Group since May 2022 and Operations Manager at Microsoft since April 2021, Melanie has a notable track record in leadership roles, including Retention Manager at Telkom and Campaign Manager at CCI. A finalist for the Bpesa CEO - Top Women in GBS Leadership Award in 2024, Melanie has demonstrated effective leadership through transparent management and team development. Educational credentials include a National Certificate in Generic Management and a National Certificate in Contact Centre Operations, along with a degree in Business Administration.
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