IGT Solutions
Michael Jess Roquios is an experienced professional in training and quality management, currently serving as the General Manager for Training & Quality at IGT Solutions since May 2019, overseeing operations in the Philippines and South Africa. Previously, Michael held various leadership roles at Sutherland, achieving notable recognition such as two Brandon Hall Awards for Learning Strategy and the Employee of the Month/Platinum Award. With a strong background in instructional design and training management, Michael has led the restructuring of training departments, developed innovative learning solutions, and managed global teams to enhance training efficacy. Michael's earlier experience includes positions at Serco, Sykes Asia, and Zuellig Pharma, demonstrating a consistent track record of driving training excellence and client satisfaction across diverse industries. Education includes a Bachelor of Science in Physical Therapy from the University of Fatima.
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IGT Solutions
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IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.