Vinny Yadav

Vinny Yadav is an experienced professional in customer success and operations management, currently serving as Snr Partner Customer Success at IGT Solutions since November 2022. Previously, Vinny held the position of Director at FlightNetwork/Etraveli Group, where key contributions included enhancing contact center efficiencies through data analytics, implementing operational transformations, and overseeing end-to-end program management. As Assistant Vice President at EXL Service, Vinny led service delivery for the Amex Portfolio, driving transformative initiatives and project management for large-scale projects. Earlier roles include Service Delivery Leader for EMEA Operations at American Express, Customer Support Manager at GE Capital Services India, and Manager Operations at Tecnovate eSolutions. Vinny holds a Bachelor of Arts in English and Political Science from Delhi University and graduated from the Institute of Hotel Management, Bhubaneswar.