Jonny Forbes

Jonny Forbes is an experienced customer care professional currently serving as a Senior Customer Care Associate at ihateironing since September 2017, following a role as Customer Care and Admin Associate. Previous experience includes working with Mitchells & Butlers as a Team Member, focusing on high standards of service and customer satisfaction, and serving as a Catastrophe Modelling Analyst at Brit Insurance, where responsibilities included underwriter liaison and account preparation. Jonny also held the position of Customer Sales Representative at The Money Shop UK, excelling in customer service and handling challenging interactions. Additionally, experience as a Self-Employed Poker Professional involved risk analysis and data evaluation, while earlier roles included Team Leader and Software Editor at Cloud City, emphasizing performance targets and software enhancements. Jonny holds an English degree from the University of Leicester, completed in 2006.