Sullivan Suradeth

Sullivan Suradeth is an experienced Technical Operations Manager at iHerb, LLC, since May 2016, overseeing the Application Support Team and Robotic Process Automation Team. Sullivan has successfully streamlined tasks across business units through UI Path Automation, achieving significant efficiency gains of over 4,000 work hours saved annually and a 25% reduction in ticket escalations. Previous roles include leading global teams in technical application support and managing critical systems such as Netsuite ERP and WMS, while ensuring data integrity and addressing end-of-month accounting issues. Prior experience includes managerial positions at BJ's Restaurants, Inc. where Sullivan implemented multi-channel POS systems across numerous locations and created operational standards for new technology deployments. Sullivan's educational background includes a Bachelor of Arts in American History and a Single Subject Credential in Social Science from Chapman University.