IT Helpdesk

IIMMPACT is one of the fastest-growing tech startups in Malaysia.

We provide our customers with a new and unprecedented level of observability, intelligence, and control over real-time payments and data. Backed by Sequoia Capital, we're conquering billion-dollar market in the most exciting region of Southeast Asia

Here at IIMMPACT , we value talents who have a high sense of ownership, move fast, and are always eager to learn. The culture runs deep in our people, where we practice direct communication, and motivation to build and to always prioritize our customers. Join us now and be a part of our successful journey!

We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech-savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Ability to work well under pressure, multi-task and meet deadlines
• Ability to work well both independently and in a team environment
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science, or relevant field

Schedule:

• Rotational Shift Work
• Monday to Sunday

This is why you need to join us

• Opportunity to get ESOP equity in the next billion dollar tech company
• Work with the smartest and most passionate people from different nationalities
• Rare opportunity to build a product that everyone around you loves, in one of the most exciting and fastest growing regions in the world
• All the perks that come with working in a startup including free lunch