Avi Yoktan is an accomplished Vice President of Customer Experience and COO at IKEA, with a career spanning over two decades in the retail industry. They possess extensive experience in operations management, business planning, and customer engagement, leveraging their skills to enhance visitor satisfaction and drive customer convenience. Avi's previous roles include serving as CEO at AMG Manor Security Services and Operations Manager at AMG Security Consultant. They hold a Master of Business Administration and continue to pursue a Bachelor of Arts in Business Administration. Passionate about technology and continuous improvement, Avi actively contributes to the company's IT, marketing, finance, and logistics decision-making processes.
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