Etienne Dehanne

Etienne Dehanne is an accomplished leader in customer experience and service delivery, currently serving as Head of Customer Experience at IKEA since September 2021, overseeing a team of 350 individuals. Previously, Etienne held the position of Senior Manager for Change & Transformation at Egencia from November 2015 to August 2021, leading global improvements across 27 countries, and served as Operations Manager for BeNeLux & Switzerland. With a strong background at bpost from August 2005 to October 2015 across various managerial roles, including Operations Manager and Senior Project Manager, Etienne consistently focused on enhancing customer satisfaction and operational efficiency. A dedicated professional with a robust educational foundation, Etienne holds degrees in Operational Excellence, Executive Management, Business Management, and Marketing from esteemed institutions.