ILLUM was established in 1891 by A.C. ILLUM and has since then been one of the leading department stores in Denmark. ILLUM is situated perfectly in the heart of Copenhagen right where the pedestrian streets Strøget and Købmagergade meet. The vision builds on quality and inspiration and the aim is to offer our customers the best Scandinavian and international brands within fashion, beauty and design in a unique and inspiring environment with exquisite service.  

ILLUM is announced as one of the world’s 15 most cool and spectacular department stores by the leading magazine Travel + Leisure from New York.

ILLUM wants to offer the six million people, who visit the department store every year, the best shopping experience with an excellent personal service. Customers are to be attracted and inspired by a varied and exquisite selection of brands that represent the best of traditional excellence and yet go hand in hand with the latest trends and innovations at all levels.

Retail

ILLUM

ILLUM's headquarters in København K, Denmark

Jeanette Aaen

Jan Ullstad

Ulrik Christian Windfeld

Micky Kastoft

The Human Resources Team at ILLUM plays a critical role in fostering a vibrant workplace culture that aligns with the company’s vision of quality and inspiration. They focus on talent acquisition, employee development, and ensuring a supportive environment where staff can thrive, all while delivering the exceptional service that enhances the shopping experience for customers. Through strategic HR initiatives and personalized support, this team is dedicated to attracting and retaining top talent that reflects ILLUM's commitment to excellence.

Human Resources Team

The Customer Support Team at ILLUM is dedicated to delivering exceptional service and resolving inquiries to enhance the shopping experience for all visitors. This team assists customers with product information, handles complaints efficiently, and provides personalized support across various channels, ensuring that each interaction reflects ILLUM's commitment to quality and inspiration. By fostering a welcoming environment, they help create lasting memories for the six million annual guests.

Customer Support Team

The Leadership Team at ILLUM is responsible for setting the strategic direction and overall vision of the company, ensuring alignment with the core values of quality and inspiration. This team, consisting of the CEO, Sales Director/CCO, and CFO, focuses on driving financial growth, enhancing customer experience, and fostering innovation in product offerings and service excellence to maintain ILLUM's status as a premier shopping destination in Denmark and beyond.

ILLUM

Org chart

Teams

Human Resources Team

Customer Support Team

Leadership Team

Offices

ILLUM

Org chart

Teams

Human Resources Team

Customer Support Team

Leadership Team

Offices

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