ILLUM
Kim Thorsen has a vast experience in customer service management, with strong skills in direct customer interaction through email and phone. Kim has experience in credit assessment for external customers. Additionally, Kim has experience in store control, operations management, catering, and building new restaurant concepts. Kim has also worked in VIP service roles, handling VIP guests and managing events for companies. Kim holds a degree in teaching, leadership, and various other certifications related to customer service and management.
ILLUM
ILLUM was established in 1891 by A.C. ILLUM and has since then been one of the leading department stores in Denmark. ILLUM is situated perfectly in the heart of Copenhagen right where the pedestrian streets Strøget and Købmagergade meet. The vision builds on quality and inspiration and the aim is to offer our customers the best Scandinavian and international brands within fashion, beauty and design in a unique and inspiring environment with exquisite service. ILLUM is announced as one of the world’s 15 most cool and spectacular department stores by the leading magazine Travel + Leisure from New York. ILLUM wants to offer the six million people, who visit the department store every year, the best shopping experience with an excellent personal service. Customers are to be attracted and inspired by a varied and exquisite selection of brands that represent the best of traditional excellence and yet go hand in hand with the latest trends and innovations at all levels.