Karin Haberl

Karin Haberl is a seasoned professional with extensive experience in global customer relationship management and business development, currently serving as the Global Head of CRM B2C and Customer Office at illycaffè since November 2015. In this role, Karin has led the redefinition and innovation of CRM strategies and customer care initiatives, contributing to the company's strategic goals. Previous positions include Global Head of Customer Office, where Karin implemented a worldwide Customer Care strategy, and Interim Head of e-Tail Channel Italy, establishing a successful e-Tail strategy across multiple markets. With a background in business strategy and marketing management, Karin holds an Executive Master of Business Administration from the University of Wisconsin Oshkosh and a Bachelor and Master's degree in Economic Science from the University of Trieste.