Maria Spångberg

Maria Spångberg has a diverse and extensive work experience spanning over two decades. Maria is currently the Global Head of Customer Care & Customer Success at ILT Inläsningstjänst/ILT Education, where they are responsible for managing customer care and ensuring customer success. Prior to this, Maria worked as the Team Lead Customer Success Nordics at the same company.

From 2020 to 2021, they served as the Team Leader Info Center at Handelshögskolan i Stockholm, where they led a team in the information center.

Maria has also held leadership positions at Berlitz Sweden, ProSales, Nord Pool AS, and Retriever Sverige AB. At Berlitz Sweden, they were the Customer Relations & Service Center Manager, responsible for providing excellent service to students, teachers, and staff. As a Customer Success Manager at ProSales, they managed a network of 250 members, organized network meetings, and focused on customer care and retention. At Nord Pool AS, they worked as a Customer Relations Coordinator, coordinating customer relations, product development, and project management. At Retriever Sverige AB, Maria was a Customer Manager, responsible for ensuring customer satisfaction and organizing workshops and seminars.

Additionally, Maria has experience in sports coaching, having worked as a National Team Coach for the Swedish junior national swim team at Svenska Simförbundet. Maria also worked as a Web Editor and Project Assistant at Svenska Simförbundet, where they played a role in developing a new website and organizing swimming championships.

Before that, Maria held various roles, including Office Manager at Artro Clinic and IT Support at SCC Projektledning.

Overall, Maria Spångberg's work experience demonstrates their strong leadership and customer service skills across different industries.

Maria Spångberg has a bachelor's degree in Information Technology from QUT (Queensland University of Technology), which they completed from 1999 to 2000. Maria also obtained another bachelor's degree in Webbdesign from Nackademin, which they completed from 2001 to 2003. Additionally, Maria has a diploma in Informatör from Folkuniversitetet, which they earned from 2007 to 2009. Lastly, they completed their Gymnasium education in Handel och Administration at Tessinskolan from 1994 to 1997.