Francesco Paolo Seidita

Francesco Paolo Seidita has extensive experience in IT operations management, currently serving as IT Operations Manager at IMA Italia Assistance since 2008. Francesco is a key member of the International IT Coordination Team, responsible for the strategic and operational management of the IT & HelpDesk function in Italy, focusing on restructuring the IT department to align with medium and long-term business objectives. Previous positions include Information Technology System Administrator, where Francesco led IT platform analysis and integration projects, and DevOps Engineer, providing second-level HelpDesk support and managing complex IT issues. Additionally, Francesco has a background in customer assistance and technical support from roles at Alsapan and Webtechnet S.r.l. Notable achievements include initiating the virtualization of workstations pre-COVID, ensuring operational continuity during the pandemic, and contributing to ISO 9001 certification efforts.