Katherine Herra Cortes

Katherine Herra Cortes is an experienced professional in social media management and customer service. Currently serving as the Social Media Manager at Intuition Machines since April 2023, Katherine focuses on developing and executing strategies to enhance brand awareness and engagement on various social media platforms. Previously, at SYKES Costa Rica, Katherine held multiple roles, including Community Manager Supervisor, where oversight of community managers and evaluation of associate performance were key responsibilities, as well as Technical Customer Service Team Manager, Agent Support Specialist, and Bilingual Customer Service Representative, demonstrating a strong background in customer support and team training. Katherine is pursuing a Licenciatura in Advertising at Universidad de Costa Rica UCR.