Doug Gilpin

Doug Gilpin has a diverse work experience spanning multiple industries. Doug began their career in 2011, working as a Sales Associate at JC Penny's, where they demonstrated skills in customer service, crisis management, and cash handling. From there, they worked as a Temp Storyboard Artist at Lustre Communications, gaining experience in working under tight deadlines.

In 2013, Doug joined River City Bank as a Tech Support, where they provided support to bank clients for troubleshooting website and software issues. Doug also assisted senior technicians with basic hardware maintenance and network setup.

In 2014, Doug worked as a Support Technician at Advanced Business Solutions, where they served as a remote support technician for various clients, providing software and hardware support, including network troubleshooting and server maintenance.

From 2015 to 2017, Doug held the role of Help Desk Technician at St. Cloud Medical Group, providing assistance to end-users and resolving technical issues. Doug also worked as a Support Analyst at Apex Systems for a brief period, where they provided support in a professional setting.

In 2017, Doug transitioned to CentraCare Health as a Senior Computer Support Technician, where they served as tier 2 support for various departments within a hospital environment. Doug was responsible for maintaining inventory, installing, troubleshooting, and upgrading desktops/laptops.

From 2019 to 2022, Doug worked at Rahr Malting Co. in two roles. First, as an Information Technology Support Specialist, they provided multi-role support ranging from user setup to troubleshooting in Office365 and Dynamics environments. Doug also provided rapid response troubleshooting during the Covid outbreak. Later, they transitioned to the role of Senior Information Technology Specialist, where they gained experience in project management, networking, firewall administration, and vendor relations.

Currently, Doug is working at Imagine IT, Inc. as a Project Specialist Level 2. In this role, they facilitate various projects, such as user education, equipment acquisition and deployments, network equipment rollouts, and documentation support. Doug also handles MSP onboarding and provides information gathering and support for client networks.

Overall, Doug Gilpin has developed a strong skillset in technical support, troubleshooting, project management, and customer service throughout their career.

Doug Gilpin attended Lakes High school from 2004 to 2006, where they obtained their High School Diploma. Afterward, they enrolled at The Art Institutes in 2006 and completed their Bachelors degree in Media Arts and Animation in 2011.