Heath Marchese

Heath Marchese has a diverse work experience spanning different industries and roles. Heath started their career in the United States Marine Corps where they served as a Logistics Chief, responsible for the end-to-end delivery of mission-critical goods and services. During their time in the Marines, they also held the position of Platoon Sergeant for four years.

After leaving the military, Marchese transitioned to the private sector and joined The Heritage Company as a Telephone Sales Representative. Heath quickly progressed within the company, taking on roles as Sales Manager and eventually becoming the Director of Sales. In this position, they led a team of Sales Managers, Administrative Assistants, and Telephone Sales Representatives, providing financial support and donor cultivation for various nonprofit organizations.

Marchese then moved to Hewlett-Packard, where they held multiple roles over a five-year period. Heath began as an Operations Supervisor, managing program and project management for the company's contact center. Heath later became a Technical Support Manager, leading a team of advanced technical solution agents and support representatives. Marchese also served as an Operations Manager, overseeing the day-to-day operations of a 540-seat contact center and partnering with regional and global teams to implement improvements.

Following their time at Hewlett-Packard, Marchese joined TeleTech as the Director of Sales. In this role, they focused on setting up the Sales Center of Excellence in Arkansas and expanding partner organizations. Heath successfully launched new sales programs, resulting in significant revenue growth and an expanded customer base.

Marchese then joined Experian as the Director of Operations, where they played a crucial role in establishing a strong internal culture and improving customer satisfaction. Heath achieved significant improvements in Net Promoter scores and engaged employees through various initiatives such as games and contests.

At TTEC, Marchese served as the Director of Sales/Site Leader, overseeing over 550 healthcare services professionals and driving sales and strategy in Orlando. Heath focused on developing the sales side of the business and implemented strategies that led to business growth and the launch of new logos.

After TTEC, Marchese joined Asurion as the Director of Sales Enablement. Heath directed a team of seven and leveraged their experience to transition the company from a service-based model to a service-to-sales business model. Heath successfully reduced customer churn and improved customer retention through strategic initiatives.

Most recently, Marchese joined Imaging Healthcare Specialists as the Contact Center Leader. In this role, they oversee the performance, employee engagement, and financials of the contact center. Heath has already achieved notable results, including increased utilization, improved service level agreements, and enhanced employee engagement scores.

Overall, Heath Marchese has a proven track record of leadership and success in driving sales, improving customer satisfaction, and optimizing operations in various industries.

Heath Marchese's education history includes attending Arkansas State University, where they studied Business Administration. Additionally, they have completed training at the United States Marine Corps School of Logistics and the United States Marine Corps School of Marksmanship. Heath has also obtained a certification in Green Belt Six Sigma from Performance Excellence Solutions in June 2013.