Nihal Shah

Nihal Shah has a diverse work experience spanning multiple industries and roles. Nihal currently works at IMG ARENA as a Support and Integrations Director, managing teams in support, integrations, and service delivery. Previously, they held the role of Senior Support and Integrations Manager at the same company. Prior to that, Nihal worked as a Service Delivery Manager at DAZN and Perform Media Group, where they were responsible for incident management and problem management systems. Nihal also gained experience as a Senior Global Support Desk Analyst at Perform Group, where they assisted in running support desks, created documentation, and provided training. Additionally, Nihal has worked as an Ad-hoc Project Manager at Zaverchand, testing the viability of an online retail platform, and as a Service Integration Manager and Service Office Manager at Sunlight Service Group, overseeing client transfers and managing a team. Nihal started their career as a Customer Service Team Leader at Tern Rand Ltd, where they led a team in conducting care calls and promoting products.

Nihal Shah received their secondary education from The Heathland School from 1998 to 2003. Nihal then pursued Sixth Form education at The Heathland School from 2003 to 2005, where they studied Business Studies, History, and Accounting. Following this, Nihal attended Brunel University London from 2005 to 2009, earning a Bachelor of Science (B.Sc.) degree in Accounting and Business/Management. Additionally, Nihal has obtained certifications including the Leadership Foundations Program from Endeavor in June 2023, as well as the ITIL® Foundation Certificate in IT Service Management and the ITIL® Intermediate Certificate in IT Service Operation. However, the institutions and dates of obtaining these certifications are not specified.