Alema Rousseau

Alema Rousseau has held various positions in the banking and IT industries since 1999. In 1999, they were a Head Teller at KeyBank, where their duties included managing the teller line schedule, balancing and replenishing three ATMs, processing commercial transactions and balancing the bank vault's cash limits. Alema also referred new customers, sold and upsold new products, ordered supplies, participated in charitable functions in the community and trained staff. In 2001, they began working at IMS, Inc. as a Project Manager, where their duties included meetings, some travel to customers sites, analysis, job costing and estimation, scheduling and communicating. Alema was later promoted to Managing Director of Customer Experience, where their duties included traveling to trade shows, going to customer sites for meetings and presentations, actively participating in company planning and development of new business and processes. Finally, they were a Customer Service Manager, where their duties included overseeing a Customer Service team and resolving more serious issues, scheduling and ensuring deadlines were met, working with each department manager to establish best processes, training of new personnel and managing new customer on-boarding processes. Alema also held an Accounts Receivable Specialist position.

Alema Rousseau has experience in customer relations from New York.