Carolina Duque is an experienced professional with a strong background in case management and customer service within the immigration sector, currently serving as a Case Management Officer at the Immigration and Refugee Board of Canada since July 2019. Prior experience includes roles at BROOKFIELD RPS, where management of appraisal orders and client relations were key responsibilities, and as a Practicum Immigration Assistant at EME PROFESSIONAL CORPORATION, assisting with legal documentation and translations. Carolina's previous positions also encompass customer satisfaction analysis at Rakuten Kobo Inc. and event management at Palais des congrès de Montréal. Educational credentials include a Bachelor's degree in Marketing and Advertising from Politécnico Grancolombiano and specialized training in French Studies. Carolina's bilingual accreditation by the Public Service Commission of Canada further enhances professional capabilities.
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Immigration and Refugee Board of Canada | Commission de l'immigration et du statut de réfugié
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The Immigration and Refugee Board of Canada (IRB) is Canada's largest independent administrative tribunal, and operates at arm’s length from government. The IRB is responsible for resolving immigration and refugee cases efficiently, fairly and in accordance with the law. All IRB decisions have an impact on the lives and security of the individuals appearing before the IRB. They contribute to the security of Canadians, the integrity of Canada's immigration and refugee systems, and the strength and diversity of our nation. Refugees and immigrants have always been part of Canadian history and will continue to help shape our future. Terms and Conditions: https://irb-cisr.gc.ca/en/terms-conditions/Pages/index.aspx *********************************************************************************************************************** La Commission de l'immigration et du statut de réfugié du Canada (CISR) est le plus important tribunal administratif indépendant au Canada sans lien de dépendance avec le gouvernement. Sa mission consiste à régler les cas de manière efficace, équitable et conforme à la loi d'immigration et de statut de réfugié. Toutes les décisions rendues par la CISR ont une incidence sur la vie et la sécurité des personnes qui comparaissent devant elle. Par ailleurs, ces décisions contribuent à la sécurité des Canadiens, à l'intégrité des systèmes canadiens d'immigration et de détermination du statut de réfugié, ainsi qu'au dynamisme et à la diversité de notre nation. Les réfugiés et les immigrants ont toujours fait partie de l'histoire du Canada et ils continueront d'aider à façonner notre avenir. Avis : https://irb-cisr.gc.ca/fr/termes-conditions/Pages/index.aspx