Carolina Duque is an experienced professional with a strong background in case management and customer service within the immigration sector, currently serving as a Case Management Officer at the Immigration and Refugee Board of Canada since July 2019. Prior experience includes roles at BROOKFIELD RPS, where management of appraisal orders and client relations were key responsibilities, and as a Practicum Immigration Assistant at EME PROFESSIONAL CORPORATION, assisting with legal documentation and translations. Carolina's previous positions also encompass customer satisfaction analysis at Rakuten Kobo Inc. and event management at Palais des congrès de Montréal. Educational credentials include a Bachelor's degree in Marketing and Advertising from Politécnico Grancolombiano and specialized training in French Studies. Carolina's bilingual accreditation by the Public Service Commission of Canada further enhances professional capabilities.
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