Nicholas Heckathorn

Nicholas Heckathorn currently serves as the QA and Compliance Manager for Housing Programs at IMPACT Community Action, where responsibilities include maintaining knowledge of housing program requirements and preparing detailed quality assurance reports. Previous roles include Accounting Manager for Emergency Rental Assistance, where oversight of rental assistance programming was conducted, and Call Center Manager, focused on operations and procedural establishment. Nicholas has extensive experience in training and development from positions at Support Services Group and HKT Teleservices, as well as roles in investigation and customer service at Discover Financial Services and Deluxe Entertainment Services Group. A foundation in banking is established through early experience at Fifth Third Bank, complemented by administrative skills gained as an Executive Assistant at Creative Foundations, Inc. Education was pursued at Southern State Community College.