Jenna A.

Jennifer A. is a seasoned professional with extensive experience in quality assurance, client services, and project management. Currently serving as a QA Specialist II in Knowledge Management & Information Architecture at Impact NW, Jennifer manages client file archives and oversees subpoena requests while facilitating staff training and leading departmental meetings. Previous roles include work with Ooligan Press on book projects, as Hospitality Team Lead at The Children's Gym managing accounts and customer service, and various positions in guest services and office management. Jennifer holds a Master of Science in Writing with a specialization in Book Publishing and two Bachelor's degrees in English and Business Management from Portland State University and the University of Phoenix, respectively.