Val Anthony Francisco

Val Anthony Francisco has extensive experience in technical support and customer service roles. Val Anthony started their career at Sutherland Global Service Limited in 2011, where they worked as a Technical Support Specialist. Val Anthony'sresponsibilities included assisting customers with device setup and troubleshooting. Val Anthony then moved on to Convergys in 2014, where they worked as a Resolution Specialist, handling calls related to internet service issues and assisting customers in setting up and troubleshooting various services. In 2016, Val joined PrintMaze as a Technical Manager, where they were in charge of IT-related hardware setup and maintenance. Val Anthony also ensured information control and security and performed preventive maintenance on computers and printers. In 2017, they joined Concentrix as a Senior Subject Matter Expert, where they took inbound calls and assisted customers in troubleshooting products and services. Val Anthony escalated issues to the engineering department when needed. Val later worked at International Education Evaluations as a Customer Service Advisor in 2021 and at Insight as a Senior Help Desk Representative in 2021-2022. Currently, they work at Impero Software as a Technical Support Specialist.

Val Anthony Francisco attended ACLC College, where they pursued an undergraduate degree in Computer Systems Networking and Telecommunications. The exact years of their education at ACLC College are not specified. Additionally, Val Anthony Francisco obtained several certifications from different institutions. In August 2021, they completed the Samsung Knox Associate Certification and the Samsung Knox Professional Certification from Insight. In January 2021, they obtained the Lean Six Sigma Yellow Belt Certification from Concentrix. In October 2022, they acquired the Omnichannel Agent, On-Demand: Zendesk Messaging for Agents, On-Demand: Zendesk Talk for Agents, and Zendesk Support for Agents certifications from Zendesk.