Alecia Deese

Alecia Deese is a seasoned professional in customer success and technical support, currently serving as a Senior Customer Success Manager at Imprivata since May 2023. Prior experience includes a role as Senior Manager of Technical Support at DeliverHealth from March 2021 to April 2023, where responsibility involved resolving client escalations to enhance satisfaction and collaborating across the organization for standardization. Alecia spent over a decade at Nuance Communications, advancing from Customer Support Representative II to Manager of Technical Support, focusing on data analysis for capacity planning and ensuring consistent customer service coverage. Earlier experience at Outsourcing Solutions INC as a Customer Support & Training Specialist involved managing multiple communication channels and processing high volumes of requests.