Imprivata
Alecia Deese is a seasoned professional in customer success and technical support, currently serving as a Senior Customer Success Manager at Imprivata since May 2023. Prior experience includes a role as Senior Manager of Technical Support at DeliverHealth from March 2021 to April 2023, where responsibility involved resolving client escalations to enhance satisfaction and collaborating across the organization for standardization. Alecia spent over a decade at Nuance Communications, advancing from Customer Support Representative II to Manager of Technical Support, focusing on data analysis for capacity planning and ensuring consistent customer service coverage. Earlier experience at Outsourcing Solutions INC as a Customer Support & Training Specialist involved managing multiple communication channels and processing high volumes of requests.
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Imprivata
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Imprivata is the digital identity company for life- and mission-critical industries, redefining how organizations solve complex workflow, security, and compliance challenges with solutions that protect critical data and applications without workflow disruption. Its platform of interoperable identity, authentication, and access management solutions enables organizations in over 45 countries to fully manage and secure all enterprise and third-party digital identities by establishing trust between people, technology, and information.