Carlos Ochoa Villegas

Carlos Ochoa Villegas has extensive work experience in various roles and industries. Carlos is currently working as a Customer Experience Manager for Austin Enterprise at Improving, where they are responsible for designing and executing CX strategies, analyzing employee performance and engagement, and enhancing delivery excellence. Prior to this, they worked as a Customer Success Manager at Improving.

Carlos also has experience in the field of human resources. Carlos worked as an HR Business Partner at CORPORATIVO STARGDL, where they managed HR quality systems, budgets, and legal affairs. Carlos also provided guidance on people practices and developed solutions to support business strategies.

In addition, Carlos has experience in academia, having worked as a Full-Time Professor at Instituto de Ciencias. Carlos was responsible for curriculum planning, personal counseling, and organizing real-life learning experiences for students.

Earlier in their career, Carlos held positions at companies such as Oracle, Honeywell, Compass Group, and hp. These roles involved responsibilities in product development, HR analytics, and financial analysis.

Overall, Carlos Ochoa Villegas possesses a diverse range of skills and experiences in customer experience, human resources, academia, and finance.

Carlos Ochoa Villegas has a diverse education history focused on human resources management. In 2021, they completed the European HR Management Programme at the Universidad de Cádiz. Prior to that, from 2020 to 2021, they obtained a Master's degree in Human Resources Management through the Máster Oficial en Dirección de los Recursos Humanos.

Before their master's degree, Carlos pursued a Bachelor of Arts (B.A.) in Accounting and Finance at Tecnológico de Monterrey. Additionally, they pursued a Master's degree in Human Development at ITESO Universidad Jesuita de Guadalajara, although the specific start and end dates for these programs are not provided.

In terms of certifications, Carlos has obtained several relevant qualifications. These include the Professional Scrum Master™ I (PSM I) from Scrum.org in June 2023, the CXPA Professional Member certification from the Customer Experience Professionals Association (CXPA) in January 2023, and the Fundamentals of Real Customer Success certification from Udemy in December 2022.

Carlos has also received certifications such as "How to listen to today's customers," "Sales and Persuasion Skills for Startups," "Como medir a Experiência do Cliente" from ROX Consultoria, "Performance Management For Managers," "Customer Success | How to Put Your Customers First," "Customer Experience Management (CX) Master Class," "Customer Success: How to Actively Engage Your Customers," "Customer Success | How to Understand Your Customers," "Customer Success: How to Reduce Churn and Increase Retention," "Customer Experience Certification Workshop," "Customer Success: Build Cross-Functional Relationships," "Customer Success Manager (CSM) Elite," and "Customer Success Manager: Fundamentals to your CSM career" from Udemy. Furthermore, Carlos obtained a certification in "Nómina (España)" and "Gestión por competencias" from the Universidad de Cádiz in March 2021 and February 2021, respectively.

Additionally, Carlos holds an ISO 9001 Internal Auditor certification from Stargdl in December 2019 and another ISO 9001 Internal Auditor certification from hp in April 2006.