imre
- Vice President, Client Experience
Vice President, Client Experience
Customer Service · MD, United States of America
Job description
Imre is an independent, award-winning, brand-engagement creative agency that helps consumer and healthcare brands connect authentically with people in some of the most important decisions of their lives.
At Imre, we believe in the five core values of Empathy, Optimism, Kindness, Innovation, and Disruption as the basis for business. Our culture is steeped in the personalities of our three home cities (New York, Philadelphia, and Baltimore) as well as our WFA employees around the USA. We are LGBTQ+- founded, and for 30 years have strongly believed that diversity is one of the key drivers of great creative and one of the keys to our success.
We’re looking to add to our team of experts, and can’t wait to meet you!
PRINCIPLE RESPONSIBILITIES AND DUTIES:
- Accountable for the development, management and evaluation of operating budget, and for achieving objectives within budgeted expense targets.
- Plans, develops, and defends budget recommendations, work goals, measurements, and training requirements necessary to provide both quality and profitable service to clients.
- Planning and developing programs and services which are consistent with the clients’ mission and brand strategy.
- Operationalizing new and untested approaches for engaging audiences online and offline.
- Drive agency account profitability
- Building, maintaining and growing strong client relationships.
- Leading conversations with client procurement partners
- Accountable for triaging/addressing constructive client feedback or concerns and ensuring action plans are implemented swiftly.
- Being sufficiently informed and personally involved in the day-to-day, ensuring sound planning, flawless execution and a solid client/agency relationship.
- Mentor and aid in the skill development of Direct Reports
- Participate and lead in internal agency initiatives
- Serve as agency Pitch Champion
- Keeping agency leadership informed of the status of the group’s accounts, challenges, opportunities, staffing needs and plans.
- Partnering in the development of novel and highly impactful brand strategies.
- Maintaining a high level of performance by the Client Experience teams and other agency personnel.
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
- Bachelors in Comms, PR, Marketing, Advertising or English; Master's degree preferred
- 10+ years of account management in a healthcare agency setting
- A deep and thorough understanding of the pharma/healthcare advertising industry and FDA regulations
- Fiscal management of client budgets.
- Agility in management style.
- Must have proven success at identifying opportunities and securing organic client growth.
- Must have participated actively in new business initiatives, including planning and pitch presentations.
Salary Range: $170,000-$200,000 annually
*Salary dependent upon experience & location
#LI-Hybrid
imre is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, abilities and business needs. imre does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, genetic information or any other characteristic protected by law. This policy governs all terms and conditions of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.
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