Micalina Grove

Micalina Grove is a Customer Engagement Specialist at InCharge Energy as of June 2024, bringing a wealth of experience in account management and analytical skills. Prior to this, Micalina worked as a Sales Support Specialist at Samsara from February to June 2024, specializing in Customer Relationship Management and Salesforce CPQ. Micalina also served as a Sales Operations Analyst at PeriGen from February to October 2023, where responsibilities included developing sales KPIs, tracking team productivity through CRM data, conducting training sessions, and implementing new CRM functionalities. Micalina's earlier role as a Sales Operations Analyst at ChargePoint involved assisting sales teams, maintaining data cleanliness in Salesforce, and supporting sales goals through effective order management. Micalina took a gap year due to COVID and company layoffs before earning an Associate of Arts and Sciences degree in Marketing/Marketing Management from Waubonsee Community College.