Operations · Full-time · Mumbai, India
Who are Inchcape?
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Purpose of Job:
The Manager Operations Support and Optimization oversees a team responsible for providing operational and administrative support to the commercial & CLS hubs. Additionally, the manager will be responsible for leading port optimization services to support hub operations. This role involves managing and coordinating various operational processes, ensuring efficiency, and maintaining high-quality standards. The manager plays a key role in driving continuous improvement, identifying operational bottlenecks, and providing solutions to enhance productivity and effectiveness. The Senior Manager will be responsible for overseeing the daily operations of the organization, ensuring smooth and efficient processes, and providing support to various departments. The Senior manager will be expected to lead the digital roadmap for port turnaround analysis and will be required to communicate with the clients and offer additional services as agreed with the client & will be responsible for leading the port optimization team in Navi Mumbai.
What you’ll do:
Lead various support function teams and managing their entire processes.
Oversee and manage day-to-day operations support activities.
Manage the port optimization team in location and coordinate activities with hub operations and other members of port optimization in different locations
Collaborate with cross-functional teams to identify areas of improvement and implement solutions.
Develop and implement standardized operational procedures and best practices.
Ensure that all procedures and processes are followed and completed to the highest possible service delivery standard.
Be responsible to the customer for timely updates of ISS systems and reports
Understand the Company’s capabilities and effectively communicate these to the customer.
Ensure that any customer issues are dealt with in an efficient and expeditious manner in accordance with the Companies Quality Manual.
Manage the workload of the Marine Data Collection team to efficiently meet customer delivery commitments in a timely, accurate, and consistent manner.
Communicate with all internal and external stakeholders to ensure that marine data is effectively sourced, accurate, and consistently delivered.
Monitor and analyse operational processes to identify areas for improvement.
Develop the team, managing their performance, setting their objectives and, development plans.
Monitor and mentor the team’s performance resolving any issues and challenges.
Provide leadership and guidance to the operations support team to ensure high performance and productivity.
Consistently provide excellent customer service to our customers.
Build relationships with our customers external and internal.
Develop and analyze operational reports to assess performance, identify trends, and make data-driven decisions.
Ensure compliance with regulatory requirements and company policies.
Manage the resources to deliver business needs in a consistent, accurate, and timely manner.
Lead process improvement tasks that enhance production and delivery to our customers
Develop and grow the business through potential integration with other applications such as World of Ports, and Optic, to add value to the Inchcape value proposition.
Manage the digitalization of SOF using the parsing tool provided by transformation
Work with hub operations to evaluate port optimization and turn around using the SOF data
Who you are:
Bachelor's degree in business administration, logistics, or related field
Proven experience in operations management or support role
Have experience in dealing with Statement of Facts and laytime calculations
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong leadership and team management skills.
Proficiency in relevant software and tools for operations management
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:
Plus, much more!
If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employment Opportunity Employer and equality, diversity, and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal but also our moral responsibility to ensure all groups have equality of opportunity.